Monday, June 13, 2011

Illegal Interview Questions

The key to understanding unlawful inquiries is to ask only questions that will provide information about the person’s ability to do the job, with or without a reasonable accommodation. Also note that inquiries which are unlawful to ask a candidate directly may not be asked as part of a pre-offer reference check.

Age? Date of Birth?

Age based inquiries should be avoided because state law prohibits discrimination against persons age 40 and older. An age inquiry may be made to ensure a person is “old enough” to work for the job being filled, or if the job is among the few where age discrimination is permitted such as physically dangerous or hazardous work or driving a school bus.

Example of Illegal Questions Possible Legal Alternatives
How old are you?
When is your birthday?
In what year were you born?
In what year did you graduate from college/high school?
Are you over the age of 18?
Can you, after employment, provide proof of age?



Marital/ Family Status (often alludes to sexual orientation)

The purpose of these “family” inquiries is to explore what some employers believe is a common source of absenteeism and tardiness. Typically, these questions are asked only of women making the inquiry clearly unlawful. However, even if such inquiries are made of both men and women, the questions may still be suspect. Such information has been used to discriminate against women because of society’s general presumption that they are the primary care givers. If the employer’s concern is regular work attendance, a better question would be, “Is there anything that would interfere with regular attendance at work?”
Example of Illegal Questions Possible Legal Alternatives
Are you married or do you have a permanent partner?
With whom do you live?
How many children do you have?
Are you pregnant?
Do you expect to become have
a family? When? How many children will you have?
What are your child care arrangements?



Would you be willing to relocate if necessary?
Travel is an important part of the job. Do you have any restrictions on your ability to travel?
Do you have responsibilities or commitments that will prevent you from meeting specified work schedules?
Do you anticipate any absences from work on a regular basis? If so, please explain the circumstances.
Personal

Minimum height and weight requirements are unlawful if they screen out a disproportionate number of women or minorities. Unless the employer can show that a height or weight requirement is essential for job performance, such inquiries should be avoided.

Example of Illegal Questions Possible Legal Alternatives
How tall are you?
How much do you weigh?
(Questions about height and weight are always illegal unless
it can be proven that there are minimum requirements to do the job.)
Are you able to lift a 50-pound weight and carry it 100 yards, as that is part of the job?





Disabilities

Inquiries about a person’s disability, health or worker’s compensation histories are unlawful if they imply or express a limitation based on disability. Under the federal Americans with Disabilities Act, any inquiry at the pre-employment stage, which would likely require an applicant to disclose a disability, is unlawful. Employers must avoid such inquiries or medical examinations before making a bona fide job offer.

However, an employer may inquire about an applicant’s ability to perform certain job functions and, within certain limits, may conduct tests of all applicants to determine if they can perform essential job functions, with or without an accommodation.

Example of Illegal Questions Possible Legal Alternatives
Do you have any disabilities?
Have you had any recent illness or operations?
Please complete this medical questionnaire.
What was the date of your last physical exam?
How's your family's health?
When did you lose your eyesight/ leg/ hearing/ etc.?







Are you able to perform the essential functions of this job with or without reasonable accommodations? (Legal if the interviewer thoroughly described the job.)
Will you be able to carry out in a safe manner all job assignments necessary for this position?
Are you able to lift a 50-pound weight and carry it 100 yards, as that is part of the job?
NB: Medical exams are legal AFTER an offer has been extended; results should be held strictly confidential except for reasons of safety.

National Origin/ Citizenship

Inquiries about a person’s citizenship or country of birth are unlawful and imply discrimination on the basis of national origin. A lawfully immigrated alien may not be discriminated against on the basis of citizenship. The Immigration Reform and Control Act of 1986 require employers to verify the legal status and right to work of all new hires. Employers should not ask applicants to state their national origin, but should ask if they have a legal right to work in America, and explain that verification of that right must be submitted after the decision to hire has been made. To satisfy verification requirements, employers should ask all new hires for documents establishing both identity and work authorization.
Example of Illegal Questions Possible Legal Alternatives
Where were you/your parents born?
What is your native language?
What is your country of citizenship?
Are you a US citizen?
Do you have any language abilities that would be helpful in doing this job? (Legal if language ability is directly relevant to job performance.)
Are you authorized to work in the United States?

Arrest Record

There are laws that prohibits inquiries about past arrest records but permits consideration of a current arrest. If an applicant is under arrest for an offense that is substantially related to the job, an employer may suspend judgment until the case is resolved, advises the applicant to reapply when the charge is resolved, or refuse to employ the applicant. A current employee who is arrested may be suspended if the charge is substantially related to the job.

An employer may not refuse to employ or discharge a person with a conviction record unless the circumstances of the conviction substantially relate to the circumstances of the job. If an inquiry about convictions is made, the employer should add a clarifier, “A conviction will not necessarily disqualify you from employment. It will be considered only as it may relate to the job you are seeking”. Anyone who evaluates conviction record information should be knowledgeable about how such data may be used.

Example of Illegal Questions Possible Legal Alternatives
Have you ever been arrested?




Have you ever been convicted of ____ crime? (Legal if the crime is reasonably relevant to the job; e.g. embezzlement for a banking job.)
Military Service

It is unlawful to discriminate against someone because of membership in the National Guard, a state defense force or another state or Federal Reserve unit. Questions relevant to experience or training received in the military or to determine eligibility for any veteran’s preference required by law are acceptable.
Example of Illegal Questions Possible Legal Alternatives
What type of discharge did you receive?


In what branch of the Armed Forces did you serve?
What type of training or education did you receive in the military?
Affiliations

Example of Illegal Questions Possible Legal Alternatives
What clubs or social organizations do you belong to?
Do you go to church?


List any professional or trade groups or other organizations that you belong to that you consider relevant to your ability to perform this job.
Race/Color/Religion

This question may discourage an applicant whose religion prohibits Saturday or Sunday work. If a question about weekend work is asked, the employer should indicate that a reasonable effort is made to accommodate religious beliefs or practices. An employ-er not required to make an accommodation if doing so would create an undue hardship on the business.
Example of Illegal Questions Possible Legal Alternatives
All questions are illegal.
Are you available for work on saturday and Sunday?

Credit or Garnishment Record? Charge Accounts? Homeowner?
Answers to these inquiries are almost always irrelevant to job performance. Because census data indicates minorities, on average, are poorer than whites, consideration of these factors may have a disparate impact on minorities. Therefore, requests of this nature may be unlawful unless clearly required by business necessity.

Educational Background?
While employers may inquire about a person’s education, only clearly job related education should be considered in making the hiring decision. Educational requirements that are not necessary for performance of the job may be unlawful if they adversely impact protected group members. Rather, find a reliable way to determine if applicants have the skills necessary to function successfully in the job.

Friends or Relatives working for us?
This question is not relevant to an applicant’s competence and should be avoided. Since the question implies a preference for friends or relatives, it may be unlawful if the composition of the present work force is such that this preference reduces or eliminates employment opportunity for minorities or women. This question may also reflect a rule that only one partner in a marriage can work for the employer. This tends to have a disproportionate impact on women.

Honesty Testing Being Done?
An applicant may not be required to take a polygraph test and must be informed in writing and orally that the test is voluntary. Hiring decisions may not be based on polygraph test results, without the employer considering other relevant information obtained independently. Employers may use only one permitted type of mechanical device that visually, permanently, and simultaneously records the person’s cardiovascular and respiratory patterns and changes. Questions must relate to a person’s work performance. Display of polygraph protection posters may be required.

Language Proficiency?
Some level of English skill may be necessary for many jobs. But, it is also clear that fluency or absence of an accent is not relevant for a substantial number of jobs. Employers must be careful about requiring English language proficiency and ensure the skill level being sought does not exceed the level required for successful job performance.

Lowest Acceptable Salary?
Women generally hold poorer paying jobs than men and are paid less for the same work. As a result of these practices, a woman might be willing to work for less pay than a man might find acceptable. It is unlawful to pay a woman less than a man for performing the same or substantially similar work.

Maiden Name, Spouse's Name? Mr., Mrs., Miss. or Ms.?
None of these inquiries are relevant to job performance and could be used to discriminate. A woman’s maiden name or spouse’s name may indicate religion or national origin. Having a person check a box for Mr., Mrs. or Miss may be an impermissible inquiry with regard to gender or marital status. An employer may not discriminate against a person because of their status of being married, single, divorced, separated, or widowed.

Use or Nonuse of Lawful Products? Do you smoke? Drink Alcohol?
A person may not be discriminated against for using or not using “lawful products” off the employer’s premises during nonworking hours. The law contains some exceptions, but employers generally should avoid inquiries in this area.

AFTER THE INTERVIEW

Even though the interview is over, your work is far from complete...
After each interview mentally review the questions asked by the interviewer and your responses to them. Were you caught “off-guard” by any questions? Could you have answered a question better, in more detail, or in a more focused manner? Quiz yourself after each interview and take notes. This will enhance future interview efforts.

It is advisable to send a thank you letter to the person(s) who interviewed you within twenty-four hours after the interview. It reinforces your interest in the position and can serve as an additional opportunity to separate you from the other candidates by recalling a notable topic or attribute discussed in your interview.

Most employers will tell you when you can expect to hear from them. If you do not hear by that date, it is appropriate for you to call them.

If the employer requests additional materials, such as an application, transcript, or references, send them as soon as possible.

If an employer indicated an interest in pursuing things further with you, but you are no longer interested in the opportunity, inform him/her of that fact as soon as possible.

Here are some things you can do:

Type or handwrite the letter. E-mail is not as personal, therefore it should be used in conjunction with a personal letter. If you absolutely cannot write a letter, an e-mail is better than not following up at all.

The letter should be brief and include the following:

1. Thank the interviewer for his/her time.
2. State the position for which you are applying.
3. Mention something from your interview to remind the interviewer who you are.
4. Describe in one or two sentences why you are the best applicant.

Address it to the recruiter, by name and title

Mention the names of the people you met at the interview.

Send a letter to appropriate individuals you interviewed with (always send to the main interviewer).

Keep the letter short, less than one page.

Mail the letter within 24 hours of the interview.

Thank the interviewer for his/her time.

Send a thank you letter for every interview you go on.

Demonstrate employer knowledge in 2-3 sentences.

Restate employment objective.

Answer the question – “What can you do for them?” based on something specifically discussed during your contact. Use accomplishment/ results statements that demonstrate your ability to meet those needs.

SECOND INTERVIEW

Almost all of what applies to first interviews applies to subsequent interviews, because you are usually meeting more people from the same organization for the first time.

The greatest difference is likely to be in the level of understanding that you have about the organization. There can be numerous variations: you may interview first with a human resources staff person and then be invited to return to meet several more people; you may have a successful on-campus interview and then be invited to the home office to meet other people; you may in fact be interviewing with one person who is so impressed that he or she immediately calls a colleague to ask if that person has time to meet you.

If time has passed before you are invited to return for further discussions, take the opportunity to reflect on your first conversation. The second interview is your opportunity to show that you have listened and learned.
Phone Interview Questions

The more details you know about a position, the more successfully you can communicate your ability to meet its requirements. Think about what you know the employer is looking for and describe elements of your background and skills in such a way that you show that you have those specific qualifications. A candidate who can take information learned in a first interview and apply it in later interviews will be considered an astute observer and a quick study.


If you have been saturated with information about the organization, position, training program, benefits, and anything else that might apply, certainly your interviewers will understand if you don’t have a long list of questions to ask. The preferred option, however, is to formulate a few new questions, perhaps more detailed or more sophisticated, based on what you have learned.


As with a first interview, it is important to be attuned to the position of the person with whom you are speaking. On a day- or half-day-long series of interviews, you may have the opportunity to ask questions of someone who would be your peer, someone who would be your supervisor, a representative of the human resources office, and the president or director. They will each provide a different perspective and knowledge base.

The keys to managing the interview process successfully are preparation and practice. If you are dilligent at both, you will present yourself in the best possible light and will be recognized by employers as a strong and effective candidate. Good Luck!

SALARY NEGOTIATION

Do…


  • Respond to the question positively without stating specific amounts. (Examples: “I’m earning in the low 30s.” “As a student, my jobs to this point have been geared toward gaining experience and making money to cover my educational costs.”)

  • Mention your desired salary, either saying that salary is negotiable depending upon the position or giving a $3-5,000 range (if you know the market value for the position and for someone with your skills and background). You may also use terms like “competitive” or “open” if you are responding to this question on an application form.

  • Know your salary requirements as well as what you hope to make. You shouldn’t mention these in your response to the salary history question, but you need to give this some thought for when you get to the negotiating stage.

  • Be prepared to respond to a request for previous salaries in an interview. It can be handled by responding without stating specific amounts. Avoid specific amounts if at all possible.

  • Prepare a list of your positions (in reverse chronological order) for your own reference and just in case an employer in which you are very interested is absolutely adamant. (This will not happen often!) The list should include name of each company or organization, your position title, your compensation, and a brief synopsis of your position.

  • Research Salaries in Your Field: Look at recent salary surveys, talk to others working in your field, and contact your trade or professional association to find out what other people are paid for doing the same work.

  • Be Flexible: When going through a salary negotiation you aren't likely to get the exact amount of money you want. You will probably have to compromise. The trick is to figure out how much you are willing to compromise and what you will do if your boss doesn't offer you a salary you find acceptable.


Don't...


  • Include your salary history on your resume. What you did in a job is much more important than what you were paid.

  • Lie about your previous pay rate. Employers can often verify your salary history through your reference checks.

  • Look at How Much Money Your Friends in Other Fields Are Making: You may be envious of your friends who are earning more money than you are. If they aren't working in the same field you shouldn't make those comparisons.

  • Talk About How Much Money You Need: When you are going through salary negotiations, don't tell your boss (or future boss) that you need to make more money because your bills are high, your house was expensive, or your child is starting college.